Frequently Asked Questions

Return Policy

• You may return unused and undamaged products within 10 days of delivery for a full refund or exchange.
• Returned items must be in their original packaging and condition.
• If your item arrives damaged or defective, contact us within 48 hours for a replacement or refund.
• Return processing takes 1–2 weeks after we receive your item.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.
• To start a return, email support@scentlumus.com with your order number and reason for return.